Returns and Refund Policy

Complete Store (www.completestore.co.uk) Return and Refund Policy

Thank you for shopping with us! We strive to provide high-quality welding supplies and excellent customer service. If you’re not completely satisfied with your purchase, we are here to help.

Returns

1. Eligibility for Returns:
   • Items can be returned within 5 days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
   • Certain products, such as consumables (e.g., welding rods, gas cylinders, etc.), customised items, or clearance products, may not be eligible for return.
2. Return Process:
   • To initiate a return, please contact our customer service team at sales@completewelding.co.uk with your order number and a description of the item(s) you wish to return.
   • Our team will provide you with return instructions and a return authorisation if applicable. Please do not send your return without contacting us first.
3. Return Shipping:
   • You are responsible for paying for the return shipping costs unless the item is defective, damaged, or incorrect.
   • We recommend using a trackable shipping service or purchasing shipping insurance for items over £50 to ensure that your returned item is received.

Refunds

1. Refund Process:
   • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
   • If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days.
2. Partial Refunds:
   • In certain situations, only partial refunds may be granted, such as for items that are not in original condition, are damaged, or are missing parts for reasons not due to our error.
3. Non-Refundable Items:
   • Non-refundable items include:
     • Gift cards
     • Custom or personalized items
     • Opened or used consumables

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at sales@completewelding.co.uk with your order number and details.

Damaged or Defective Items

• If you receive an item that is damaged or defective, please contact us immediately at sales@completewelding.co.uk with photos of the damage. We will arrange for a return or replacement at no additional cost to you.

Contact Us

If you have any questions about our return and refund policy, please contact us at:

• Email: sales@completewelding.co.uk
• Phone: 0161 684 7555
• Address: Complete Welding Services, Unit A, Drury Lane, Oldham, Chadderton,
  OL9 8EU

You can read more about our Delivery Information on our website too.